Helpdesk
Learn how to take advantage of our support services or alternatively you can contact GRAITEC Canada Technical Support on 1.800.724.5678
Welcome to GRAITEC Support
With over 25 years’ experience of providing Autodesk support, GRAITEC takes away your technical worries allowing you to concentrate on your business.
By phone: 1.800.724.5678
By email: support.canada@graitec.com
Graitec Advantage: www.graitec.advantage.com
GRAITEC support key benefits
ONLINE EXPERTS
A team of experts available to help maintain productivity.
SUPPORT TOOL
Remote control of your desktop for quicker and more efficient intervention.
GRAITEC ADVANTAGE
A central portal to download and access the latest releases and information.
UPDATE
Help and advice on licensing compliance and the management of Graitec and Autodesk software.
How to subscribe to Graitec support?
GRAITEC can supply a dedicated support desk to you and your team providing you piece of mind. Our support contract is available for a team and not just an individual, with the support contract entitling users to 10 hours of telephone support. When the support contract is close to the 10 hours, we will notify you to discuss options around renewing should you require additional support.
How it works? Our helpdesk provides support on all the mainstream Autodesk products in addition to our GRAITEC IP products. Our helpdesk ensures that each call is logged and monitored throughout its journey, ensuring that the right person looks your request. All support tickets are allocated an ID so that you can track the progress of your request.
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