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GRAITEC Software and Autodesk Are Driving an Enhanced Customer Experience

With over four decades of expertise, GRAITEC is uniquely positioned to understand and address your key challenges through our global network of technical experts and developers as a software company. Our collaboration with Autodesk is stronger than ever, with a shared commitment to elevating your experience through easier access, insightful data, tailored software recommendations, and specialised GRAITEC Software services aligned with your business objectives.

 

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Enhancing Customer Success: Autodesk Announces Strategic Update to UK Buying Process Starting September 16

GRAITEC and Autodesk have strengthened their partnership to elevate client success strategies, technical support, and service levels. The new buying process for Autodesk software aims to simplify and enhance your customer experience.

Easier Access to Autodesk and Graitec Software 

Portals and self-service capabilities enhancing the access and management of Autodesk and GRAITEC Software

Improved Data & Insights

Deeper understanding on how your business is using software tools and why

GRAITEC Software Specialised Services

Services and Consulting that delivers your business goals aligned to strategic outcomes

Software Recommendations

Software expertise to allow faster access to the right technology, at the right time, for the right project

AUTODESK NEW TRANSACTION MODEL | Graitec - UK

 

 

Watch our webinar: Discover the Autodesk New Buying Experience

In this webinar we’ll discover the details of the Important announcement about the future co-operation between you, GRAITEC and Autodesk. 

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What is changing

The primary change is the process of ordering and paying for Autodesk software. Moving forward, once your Autodesk software quote from GRAITEC has been finalised, subscription payments for Autodesk software will be conducted directly with Autodesk.

Our commitment to your success remains unchanged. GRAITEC Software will continue to be your dedicated partner for software solutions, enablement and support, irrespective of your purchasing method.

Process to reinforce our strategic partnership:

Digital Transformation

Comprehensive solutions that address various aspects of your business

Deliver Business Outcomes

Strategic partnership beyond software & processes aimed at mutual success

Connected Process

Simplify and expedite your buying and renewal experience with self-service capabilities

Next Steps:

To adapt to these changes, your organisation will need to onboard Autodesk as a vendor within your procurement systems. We encourage you to connect with your GRAITEC Software account manager to develop a customised plan for your organisation. Together, we will explore how to maximise the benefits of this transition, ensuring you receive the best pricing and options available.

Visit the Autodesk vendor setup page to get started.

AUTODESK NEW TRANSACTION MODEL | Graitec - UK

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GRAITEC Customer FAQ

New Transaction Model for Subscription

What is the New Buying Process for subscription and when is it launching?  | Graitec - UK
Why is Autodesk making this change?  | Graitec - UK
What will change in how I purchase my Autodesk subscriptions?    | Graitec - UK
How do I set up Autodesk as a vendor?  | Graitec - UK
Can I still continue to purchase other software and service solutions from Graitec?  | Graitec - UK
Who do I pay for invoices from orders prior to 9th September 2024  | Graitec - UK
Do I continue to receive technical support from Graitec?  | Graitec - UK
Where can I get additional information or ask questions on the new Buying Process?     | Graitec - UK
  • Autodesk is introducing a new buying process that will change your subscription purchasing process. As your dedicated partner, we will play a pivotal role in every aspect of pre-sale and post-sale orders. The payment process is undergoing a change with the direct transaction between you and Autodesk. The official launch date for this new buying process is set for September 16.

  • Autodesk currently operates in buy/sell, agency, direct, online, and affiliate models. Moving to a new buying process helps them consolidate models and focus on customer outcomes around self-service, data-driven interactions, and predictable pricing.

  • The primary change lies in the transaction process. You will still receive a quote from GRAITEC for all your Software and Service requirements, however, the final Autodesk software transaction for ordering through to payment will now be facilitated directly by Autodesk. Further details will follow to guide you through this process.

  • To purchase Autodesk products in the new transaction process, you will set up Autodesk as a vendor in your system. We are here to assist you through the Vendor Setup process. Visit the Autodesk vendor setup page to get started.

  • Of course.  Nothing changes with how we work with you on your technology requirements and how you order and pay for all other software and services from GRAITEC.

  • You will continue to pay GRAITEC for any invoice relating to an order prior to 9th September 2024, this includes any annual invoice installment relating to a 3-year order prior to the go live date of 16th September 2024.

  • Absolutely, our support and services relationship remain unchanged. For assistance, please contact our support teams.

  • You can also send your support request by using the forms or to the following email: support.uk@graitec.com