Autodesk Technical Support
Graitec offers specialised Autodesk Technical Support services to assist you in maintaining productivity and maximising the value of your technology investments.
Gold Autodesk Technical Support
This level of cover allows for ‘Product & Training‘ only and is limited to the following:
• Software crashing
• Service pack & hot fix issues
• Licensing inclusive of standalone & networking
• Graphics driver issues
• Bugs & possible workarounds
‘Training’ product support provides the flexibility for a customer to ask ‘how to’ questions when there is a lack of knowledge within certain functionality.
Support can only be provided on products / functionality that the customer has already received training on.
This agreement has a 12 month term & 10 hour limit (whichever comes soonest) which is automatically managed within the GPS internal business system. The 10 hour limit must be used within the 12 month term and cannot be carried across into any new agreement.
Time allocation will be associated to logging details of the call and gathering information, investigating the issue and identifying a resolution / preparation & provision of on demand training along with communication provided back to the customer. Although an initial 10 hour limit is set, additional bundles can be purchased upon request e.g. 20hrs, 50hrs & 100hrs.
Post Training Support
This level of cover is the equivalent of Gold product support agreements and is provided following a training course. This agreement has a 1 month term from the date of the training course or 2 hours of support (whichever comes soonest).
Support can only be provided (regardless of cover type) on products / functionality that the customer has already received training on.
The following provides a list of products covered under the agreements as laid out within this document.
| AutoCAD Lt (Windows) AutoCAD Advance Steel AutoCAD (including Toolsets) Autodesk Build BIM 360 Design BIM 360 Docs BIM 360 Field BIM 360 Plan Autodesk BIM Collaborate Pro Autodesk Civil 3D |
Factory Design Utilities Fusion 360 Autodesk Infraworks Autodesk Inventor Professional Autodesk Inventor CAM Autodesk Navisworks Autodesk Revit LT Suite Autodesk Revit Autodesk ReCap Woodwork for Inventor Autodesk 3ds Max |
Technical Product Support Terms And Conditions
Level |
Term |
Description |
Units |
| Gold Level Support | 12 Months | Gold – Product Support & Training Support | 10 hours |
| Post Training Support | 1 Month | Post Training Support (Gold Support) | Unlimited |
Specialist Autodesk Support
In addition to our Gold Support offerings listed above, we are also able to offer specialist support and training on a consultancy basis for the following products.
| Autodesk Vault Autodesk Vault File Server (AVFS) Autodesk Vault Professional Autodesk Vault Thin Client (web) Autodesk Vault Workgroup BIM360 Team, Docs, Field, Glue, Point Layout Configurator 360 Fusion 360 Ultimate HSM Pro iLogic Revit Server |
Click on the button below to request more information about our Autodesk Technical Support Services
Why work with GRAITEC
Solutions to help deliver your projects on time & under budget
Developers to help support your software adoption and processes
Training to help improve efficiency within your team
Worldwide leader in AEC & MFG system integration