Autodesk Technical Support

Graitec offers specialised Autodesk Technical Support services to assist you in maintaining productivity and maximising the value of your technology investments.

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Gold Autodesk Technical Support

This level of cover allows for ‘Product & Training‘ only and is limited to the following:

• Software crashing
• Service pack & hot fix issues
• Licensing inclusive of standalone & networking
• Graphics driver issues
• Bugs & possible workarounds

‘Training’ product support provides the flexibility for a customer to ask ‘how to’ questions when there is a lack of knowledge within certain functionality.

Support can only be provided on products / functionality that the customer has already received training on.

This agreement has a 12 month term & 10 hour limit (whichever comes soonest) which is automatically managed within the GPS internal business system. The 10 hour limit must be used within the 12 month term and cannot be carried across into any new agreement.

Time allocation will be associated to logging details of the call and gathering information, investigating the issue and identifying a resolution / preparation & provision of on demand training along with communication provided back to the customer. Although an initial 10 hour limit is set, additional bundles can be purchased upon request e.g. 20hrs, 50hrs & 100hrs.

With over 25 years experience of providing Autodesk support and maintaining IT facilities from Multi-Nationals to sole-traders, covering the length and breadth of the United Kingdom, Graitec takes away your technical worries allowing you to concentrate on your business.

Read our “Support Level Agreement” SLA here

Autodesk Technical Support | Graitec - UK

Post Training Support

Autodesk Technical Support | Graitec - UK

This level of cover is the equivalent of Gold product support agreements and is provided following a training course. This agreement has a 1 month term from the date of the training course or 2 hours of support (whichever comes soonest).

Support can only be provided (regardless of cover type) on products / functionality that the customer has already received training on.

The following provides a list of products covered under the agreements as laid out within this document.

AutoCAD Lt (Windows)
AutoCAD Advance Steel
AutoCAD (including Toolsets)
Autodesk Build
BIM 360 Design
BIM 360 Docs
BIM 360 Field
BIM 360 Plan
Autodesk BIM Collaborate Pro
Autodesk Civil 3D
Factory Design Utilities
Fusion 360
Autodesk Infraworks
Autodesk Inventor Professional
Autodesk Inventor CAM
Autodesk Navisworks
Autodesk Revit LT Suite
Autodesk Revit
Autodesk ReCap
Woodwork for Inventor
Autodesk 3ds Max


Technical Product Support Terms And Conditions





Gold Level Support 12 Months Gold – Product Support & Training Support 10 hours
Post Training Support 1 Month Post Training Support (Gold Support) Unlimited

Specialist Autodesk Support

In addition to our Gold Support offerings listed above, we are also able to offer specialist support and training on a consultancy basis for the following products.

Autodesk Vault
Autodesk Vault File Server (AVFS)
Autodesk Vault Professional
Autodesk Vault Thin Client (web)
Autodesk Vault Workgroup
BIM360 Team, Docs, Field, Glue, Point Layout
Configurator 360
Fusion 360 Ultimate
Revit Server


Important information regarding Autodesk Single Sign On (SSO)

We are asking all customers to please contact Graitec for advice before implementing SSO following the announcement that SSO is now available in standard subscription plans. This is particularly important as SSO can only be turned off by raising a case directly with Autodesk. If your licenses are split into Teams or you have multiple BIM hubs we recommend seeking advice from Graitec before proceeding. If you would like more information or are not sure if SSO is suitable for your business, again please contact us so we offer advice on the best way to proceed.

Click on the button below to request more information about our Autodesk Technical Support Services

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Autodesk Technical Support | Graitec - UK

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